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Chatbots are changing the way brands interact with their customers, and when the chatbot is of high quality, those changes are usually positive.

In fact, a survey by Oracle found that 80% of brands plan to use chatbots by 2020, while a Ubisent study found that 35% of consumers want to see more companies using chatbots, which is interesting considering the practice is still quite new.

What a chatbot can do for your business?

Chatbots are here and they ll stay, Chatbots are well on the way to being established drivers of material value for businesses. They enhance customer experience, and are ever-present in the channels customers interact on frequently. Let us see what a chatbot can do for you.

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One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.
- Elbert Hubbard

What are the roles of the bot?

Sales person

The bot provides a range of sales services such as invoice generation, payment, and payment status tracking. Besides direct sales, a bot successfully provides cross-selling.

Lead generator

The bot gathers potential customers and offers them value: loyalty card or discounts, for example. Also, the bot is able to gather customer’s information and make appointments.

Interface

The bot integrates with appropriate API to complete clients’ requests. The bot is able to provide customer authorization and integration with another mobile or web services. After integration, a bot gives out processed result in the appropriate format.

Psychologist

The main value of a bot is the conversation flow with user. A bot is able to establish a friendly amtosphere and improve the users’ mood.

Helper

The bot provides customer support and issues resolving 24/7. Helper answers to the FAQ and saves the time of live agents. The bot is also able to connect live agents with users if necessary.